Insurance Summary As insurance companies go, the particular organization that was the subject of this study -- i.e. The place of employment for the team members involved in the research and analysis -- was fairly standard. Several different departments existed in one large room of cubicles in a building owned and wholly occupied by the company, several other departments existed in separate rooms and executives offices were on the top of the third floor building. This physical structure of the organization largely reflected the organizational structure of authority and decision making power, with this power very much concentrated at the top and command highly centralized. Though this is not generally the recommended structure for organizations involved in many industries, and particularly for manufacturing concerns that deliver more tangible products to consumers, this top-down organization and...

This reflects a greater degree of decentralization, which enables more responsive, effective, and specific decision making (Kotelnikov 2011). Though a mundane office hierarchy on initial appearance, this company's communication and decision-making structures were actually somewhat complex.
The approach used by the company to identify, assess, and address problems was an activity-interaction…